GhIPSS Service Desk

Ghana Interbank Payment and Settlement Service Desk

Welcome to the Ghana Interbank Payment and Settlement Systems Service Desk. From here you can get answers to your frequently asked questions, location to terminals and tips on how to get the best experience from our products and services.

  • » Frequently asked questions for e-zwich
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Frequently Asked Questions

  • What is e-zwich?

e-zwich is the brand name for the common platform(National switch) that links the payment systems of all banks, savings and loans companies rural banks in Ghana.

  • Where will I get the e-zwich card?

To get the e-zwich smart card, visit any bank of your choice  and request for the smart card to be issued to you at no cost.

  • What will be required to get  an e-zwich card?

You will need a valid photo ID (Voters ID card, Drivers License, passport, National ID)

  • How long does it take to get an e-zwich card?

The process should take between 5 to 10 minutes.

  • How does the e-zwich smart card work?

The e-zwich smart card is a "load and spend" card.  Loading is a prerequisite for spending off the smart card. Loading in e-zwich terminology involves:

  • Deposit cash- This involves giving cash to a teller in any approved financial institution in exchange for electronic money on your e-zwich smart card.
  • Load Funds- This involves the electronic loading of funds(money) transferred to or paid as salary to your card from the ATM or POS.
  • Transfers- This type of transaction involves the following:

1.Transfer Card2card- This involves transferring funds /money from one e-zwich card to another e-zwich card at any point of sale terminal or the e-zwich ATM .

2. Non Card transfer- This involves transferring funds/money to an e-zwich card holder from someone without a card at any point of sale terminal or the e-zwich ATM .

 3.Bank 2 card  transfer- This involves the movement of funds from your traditional bank account linked to your card at any point of sale terminal or the e-zwich ATM .
4. Card 2Bank transfer- This type of transfer allows you  the card holder to transfer funds from the your card linked to your traditional bank account  to your bank account.

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  • 1. What is a chargeback?
  • A chargeback is a refund of a disputed transaction.
  • 2. When does a chargeback occur?
  • A chargeback occurs when an ATM doesn’t dispense cash but a customer’s account is debited for that transaction.
  • 3. What should the customer do in the case of  a chargeback?
  • A customer should visit his/her branch to lodge a complaint.
  • 4. How long does it take for a customer to be credited after lodging a complaint?
  • The full life cycle of a chargeback is 10 calendar days. This means that the longest time it will take is 12 days for a customer’s account to be credited.
  • 5. Does a customer have to do anything after lodging a complaint with his/her bank?
  • No. All they have to do is wait. Their account should receive the credit in less than 2 weeks if the claim is valid.

For more information on the products and services of GhIPSS, contact us here »

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